SUPERVISORY MANAGEMENT QQI LEVEL 6

Introduction

The aim of this programme is to equip learners with the tools and techniques necessary to effectively manage a team. Participants will acquire a range of supervisory and management skills, in addition to improving their interpersonal and communication skills. The programme combines proven leadership techniques with practical advice on how to maximise your team’s performance and engagement. It is suitable for the following people:

• Existing Team Leaders and Supervisors who wish to gain a formal accredited qualification in Supervisory Management.
• Newly appointed Team Leaders and Supervisors who wish to learn how to manage operations, people and teams.
• Managers in business who have direct reports and wish to learn best-practice techniques for managing people through teamwork.
• Employees who plan on progressing to a supervisory role.
• People who wish to gain a professional, accredited qualification in the area of Supervisory Management.

Module Content

• Roles and Responsibilities of a Supervisor / Team Leader
• Effective Communication
• Emotional Intelligence and Influencing Others
• Building and Engaging Effective Teams
• Leadership Styles
• Performance Management
• Assertiveness and Managing Conflict
• Leading and Managing Change
• Problem Solving and Decision Making
• Planning and Organising
• Time Management and Personal Effectiveness
• Role of Delegation in Supervisory Management
• Review of Employment Legislation.
• Recruitment and Selection
• Data Protection
• Budgeting

Learning Objectives

At the end of this programme, participants will be able to:

• Identify the supervisory skills required to succeed in a dynamic environment.
• Demonstrate effective work place communication skills when dealing with their team and colleagues.
• Display a high level of Emotional Intelligence in their dealings with others.
• Apply the skills required to lead and manage a team effectively.
• Implement effective performance management techniques.
• Successfully lead and manage their team through change processes.
• Apply a logical approach to analysing situations and making decisions.
• Plan, organise and monitor in an effective manner.
• Develop operations manuals for work-related procedures, including systems for records management.
• Identify best practices in the ongoing training and development of their staff.
• Utilise effective time management techniques.
• Employ effective delegation skills for employee development and motivating others.
• Manage the recruitment and selection process and demonstrate an understanding of their legal obligations.
• Identify the main provisions of General Data Protection Regulation (GDPR).
• Prepare departmental budgets, taking into account a range of potential expenses such as labour and material costs, insurances and contingency.